By J. Mike, Keller, Paulette J. Jacka

Show description

Read Online or Download Business Process Mapping: Improving Customer Satisfaction, 2nd Edition PDF

Best business books

Wiki Management

We now dwell in a 'wiki' global the place mass collaboration is not just possible'it's usually the easiest resolution. traditional administration suggestion assumes that command-and-control is the best option to arrange the efforts of huge numbers of individuals, yet speedy swap and lengthening complexity have rendered that version out of date.

Leave the Bastards Behind: An Insider's Guide to Working for Yourself

Have you considered operating for your self? possibly its whatever you've been dreaming approximately for years. Is so, depart the Bastards in the back of is for you. For too lengthy, you've labored for different people's businesses and been bossed round via bad bosses. now could be the time to paintings for the simplest boss you've — your self!

Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations

In truth, simply because they're those really doing the daily paintings front-line staff see a superb many difficulties and possibilities that their managers don't. yet such a lot corporations do very poorly at tapping into this amazing power resource of revenue-enhancing, savings-generating principles.

Extra info for Business Process Mapping: Improving Customer Satisfaction, 2nd Edition

Example text

Any process must add value to be a true transformation. In this instance, value is added by taking raw food and making it into an edible—and hopefully tasty—dish. Tasks Just as each act of a movie is broken down into scenes, each unit can then be broken down into tasks. Determining the tasks that make up a unit is done in much the same way as described for units. However, it is less likely to be dependent on location and more likely to begin focusing on the actual work. The unit Cook Ingredients might be broken down into the tasks of cook eggs, cook bacon, toast bread, and fry potatoes.

As with the previous levels, they are the subsections of each scene, representing the flow of that scene. In the shower scene, for example, Alfred Hitchcock used almost 50 shots from as many as 20 different camera angles. These included shots of Marion’s feet, shots of her turning on the shower, shots of a mad person with a knife, and a final shot that pans back from Marion’s lifeless eye. Again, each of these is a small process. While not profound, a well-crafted movie needs every one of them to establish its purpose and mood.

Upon submission, a check request reference number is immediately e-mailed to the requestor. This is used to reference all further transactions relating to this request. Once the reference number is received, the requester faxes all supporting documentation to the Documentation Center, where the documents are scanned into the system. The reference number must be on each document. The requester then notifies his or her immediate supervisor that a request has been submitted and provides the reference number.

Download PDF sample

Rated 4.07 of 5 – based on 15 votes