By Barbara Scammell (auth.)
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Additional info for Communication Skills
The Johari Window as described diagrammatically is shown in Figure 7. Known to another Unknown to another ! (Public) Known to self -+ (Private) 1 (Bad breath) Unknown to self -+ Figure 7 2 (Unknown) 3 (4) The johari Window The objective should be to expand areas 1 and 3 and to contract areas 2 and 4. This would help a person to know more about him or herself so that he or she could change any unacceptable behaviour and share more of him or herself with others. This can be best achieved by counselling or by feedback.
Since that time most firms, from small to large, and almost all institutions have adopted the new concept. On practical, moral and ethical grounds this concept seemed to be more acceptable, ensuring the participation and commitment of all 39 professions and disciplines, and preventing the wielding of supreme power by one person. The need for one person to be ultimately responsible and accountable will remain, but, by involving others - the team - in decision making and problem solving, his or her management can only be improved.
One model that describes this process suggests that there are four main stages: Forming The group come together and seek to get acquainted. This is a time for introductions and for social interactions. Storming Having learned the superficial details of their colleagues, members now seek to discover much more about them. Where will support come from 7 Who is likely to be difficult? What are the hidden agendas? Most important of all, where do I fit in 7 There is a struggle for power within the group, however politely it may be conducted.