By Advanced Life Support Group, Peter-Marc Fortune, Mike Davis, Jacky Hanson, Barabara Phillips

Human components pertains to the interplay of people and technical platforms. Human elements engineering analyzes projects, contemplating the elements in terms of a few components focusing rather on human interactions and the interface among humans operating inside platforms. This booklet can help teachers train the subject of human elements.

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Extra info for Human Factors in the Health Care Setting: A Pocket Guide for Clinical Instructors

Example text

He described issues of overestimation of the power of the group, a closedmindedness and pressures towards uniformity within the group. 34 Chapter 4 Exchanging information Teams achieve coordination by information being exchanged. The information can be both verbal and non-verbal. With teams that work together frequently doing a routine task, this exchange can be implicit. However, when a situation is not routine, it is even more important to exchange information explicitly. Communication is typically diminished when stress increases, so a specific effort is required to maintain team coordination.

E. the words that are actually communicated, but there is also the need to address the paralinguistic features of communication. Mehrabian (1981) and colleagues identified some interesting challenges to what would have been expected of the relative power of words, how they are said, with what associated gesture, posture and so forth, in terms of listeners’ feelings and attitudes towards a message. ) As such, all elements of the SPEAKING acronym have linguistic and paralinguistic characteristics of behaviour, and these have to be effectively managed by a group trying to communicate successfully.

G. name, presentation, history, clinical findings, social and family circumstances, diagnosis, plan). Key This can represent the emotional tone of an utterance and has to be in accordance with the key that has emerged from the intended discourse or the discourse thus far. For example, flippant comments Communication and assertiveness 45 or asides would not be appropriate during an encounter breaking bad news. Instrumentalities This refers to the style of speech or, in linguistic terms, the register.

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