By Luke Geoghegan, Jason Lever, Ian McGimpsey

Info and communique expertise (ICT) has the aptitude to enhance providers supplied through the general public and voluntary sectors, empower employees and increase the group. for this reason, it really is within the pursuits of these operating in social welfare to appreciate and grapple with key matters. This e-book analyses the present context and use of ICT in those sectors and builds in this to supply sensible tips for managers and employees. Assuming no technical wisdom, the booklet presents the tips, instruments and assets to imagine severely and creatively approximately present ICT perform and to enforce optimistic switch at person, group and organisational point. via bearing on key strategies in social welfare to ICT the publication nails the parable that ICT is a panacea for each challenge and is stuffed with useful information on how one can steer clear of the prospective pitfalls of imposing ICT. aimed toward managers and practitioners in social welfare, ICT and social welfare might be a useful gizmo for these operating in neighborhood executive, overall healthiness, social paintings and social care, in addition to these operating within the voluntary zone, recommendation, advantages, group improvement and housing.

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An organisation’s efforts to systematise and develop tacit and informal information into explicit and formal information may involve an attempt at knowledge management: Knowledge Management is a discipline that promotes an integrated approach to identifying, managing and sharing all of an enterprise’s information assets, including databases, documents, policies and procedures as well as unarticulated expertise and experience resident in individual workers. (Gartner Group, cited in Morey et al, 2002, p xii) The success of a knowledge organisation depends on its ability to gather information and knowledge, to integrate it into existing organisational knowledge, to share and leverage it, and to apply it to create value for clients.

In contemporary times, self-help groups and user-led organisations have proliferated, such as the Spinal Injuries Association (Atkinson, 1999, p 11). In Bowling alone, Putnam traces the growth in participation in self-help and support groups, from long-established ‘twelve-step’ organisations – such as Alcoholics Anonymous – to the many support groups relating to specific diseases (such as muscular dystrophy or AIDS) (Putnam, 2000, p 150). Ideas of advocacy and self-support underlie the use of Internet chat rooms and similar interactive, peer support for citizens, which is outlined in Chapter Four.

Consequently, some parts of the private sector have attempted to value this intangible resource in cash terms. Thus, a valuation of Microsoft argued that the company was ‘worth’ $80 billion-$90 billion based on the ‘know-how’ held collectively in staff heads, whereas the physical assets of 37 ICT for social welfare Microsoft on their own were worth ‘merely’ $1 billion (Mulgan, 1998, p 214). Often these ‘valuations’ can be grossly overstated, reflecting some ulterior motive, but the basic ideas that significant assets are held in staff heads and that their value needs to be formally recognised must be sound.

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